Gautam Mahajan, President of Customer Value Foundation and global leader in Customer Value Management talks about winning the war against customer value destruction.

Gautam Mahajan, President of Customer Value Foundation and global leader in Customer Value Management talks about customers perception of value and the differences.

John Hallam CEO Threat Protect talks about his passion for the customer in leading Australian and global organisations, how your organisational culture shapes all experiences and the importance of simplicity and listening to the customer.